FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@MomAndKido.com

We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.

IF YOU ARE A U.S CUSTOMER please always select  " Ship From United States " which is included in every product page before you add your desired item to your cart

It will usually take 3-7 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

It will take usually between 1-2 business days.

You can place an order from any country, we ship Worldwide.

Yes, shipping is Free Worldwide on all items.

We are based in Chicago, IL with satellite offices nationwide

We processes all orders in USD. While the content of the cart may be displayed in several currencies, you will checkout using USD at the most current exchange rate.

Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.

All inquiries can be forwarded to support@MomAndKido.com

We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal

You can be absolutely sure that all purchases here are safe and secure.

We do not sell any customer information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.

IF YOU PURCHASED AN ITEM FROM MOMANDKIDO.COM, YOU ARE ASSUMED TO HAVE READ AND AGREED TO OUR 7 DAY RETURN POLICY

ONLY IF the product we sent you is not as described as what you ordered on our website, we offer you 7 days to submit a claim to Support@MomAndKido.com. You must include pictures and explain why you believe the item you received is not as described

Even thou we are generous at taking returns, WE AT OUR DISCRETION RESERVE THE RIGHT TO REJECT A CLAIM IF YOUR CLAIM DOES NOT APPEAR TO BE FACTULLY VALID

note that The Customer IS monetary responsible for the return shipping

Once item is received by our warehouse, we will honor a full refund

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